Onboarding Request Fields

This page compares the current onboarding form fields (onboarding.create) with how they map for Salesforce and Genesys Cloud.

Current fields	Salesforce	Genesys Cloud
Default locale	Is this still used?	—
Additional CORS domains	`https://<domain>.lightning.force.com` `https://<domain>.my.salesforce.com` `https://<instance>.salesforce.com`	—
Account code (required)	Use Salesforce <domain> or user input?	User input
Account name	User input	User input
Account URL	`https://<domain>.my.salesforce.com`	e.g. `https://apps.mypurecloud.de/`
Anonymize messages (Yes/No)	Should we ask this during onboarding?	—
Project	Map instance to project? See below.	Map Genesys `environment` query param to project
OAuth auth URL	`{account_url}/services/oauth2/authorize`	`https://login.{environment}/oauth/authorize`
OAuth token URL	`{account_url}/services/oauth2/token`	`https://login.{environment}/oauth/token`
OAuth scopes	n/a	`conversations:readonly` `user-basic-info`
OAuth client ID	Same for all SF accounts. How to handle?	Created in installation wizard
OAuth client secret	Same for all SF accounts. How to handle?	Created in installation wizard
Webhook secret	n/a	n/a
Webhook verification token	n/a	n/a
API URL	`https://<account>.my.salesforce.com`	e.g. `https://api.{environment}/api/v2`
API token	n/a	n/a
API username	n/a	n/a
API password	n/a	n/a
Platform	Salesforce	Genesys-cloud

Salesforce instance

A Salesforce instance is a specific server cluster where a Salesforce account is hosted. Each instance is located in a specific region.

You can look up which region an instance is in here: